Frequently asked questions
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What is Viveur?
Viveur is an invitation-only, subscription-based e-shop offering exclusive access to curated gastronomic experiences and artisanal products.
Members enjoy a handpicked selection of exceptional goods sourced directly from local producers we know and support.
Our platform delivers a white-glove, effortless grocery experience where cutting-edge technology meets genuine human care.
Beyond access to rare and refined products, members also benefit from captivating resources designed to deepen their knowledge and connection to the world of fine gastronomy.
How do I become a member?
New members can join by invitation from existing members, with access granted through a password-protected website.
Each year, we open new spots, and once the number is reached, additional new members will be placed on a waiting list.
Why do we ask for a membership fee?
We recognize that introducing a membership fee may raise questions. It’s important to understand why this fee is essential for us and beneficial for you:
- Supporting Small Producers:
Our suppliers are small artisans whose profit margins are not the same as larger producers. However, we don’t want this to be a deal breaker for their inclusion in our program. That’s why we prefer a flat entry fee, which allows us to maintain high quality and ensure fair compensation for these artisans. This creates a win-win situation: our clients gain access to amazing products without inflated margins, while artisans can be part of our community.
- Ensuring Quality and Service:
The membership fee enables us to uphold a high standard of service. It allows us to provide personalized experiences and a white-glove concierge service, ensuring that every transaction is seamless and enjoyable. We want you to feel valued and supported throughout your culinary journey with us.
- Limited Production for Exclusive Offerings:
Since our suppliers are small artisans, they often produce limited quantities of their goods. This means we keep our project small and dedicated to a select group of people rather than catering to the masses. By becoming a member, you gain access to exclusive products and experiences that are not available to the general public, enhancing your appreciation of artisanal goods.
We appreciate your understanding and support as we strive to create a community that values quality, authenticity, and sustainability. By investing in a membership with Biko Bespoke, you’re not just gaining access to unique products; you’re becoming part of a movement that champions small producers and elevates the culinary experience. We look forward to welcoming you on this journey!
How do we choose our vendors?
We choose our suppliers with a romantic touch, focusing on small, family-owned businesses that are full of passion and warmth.
These artisans create high-quality, often organic products in limited quantities, making sure each item has its own story.
How do we select our products?
When choosing our products, we ensure that they are not only of top quality but also unique treasures not available in the U.S. market.
We envision a scenario where, during a dinner at your home, guests enjoy your wine or the amazing pasta you prepared and inquire about where to purchase such exceptional items.
We want you to feel special for having access to these products, complete with interesting stories about their origins and the artisans behind them.
Our content will provide you with insights into these products, allowing you to share their stories with your friends. Additionally, being part of our club, which is otherwise closed to the public, gives you the opportunity to invite your good friends to join.
Why do you have a yearly minimum order quantity?
The minimum yearly order policy not only supports our local producers but also enhances the overall experience for our members by ensuring quality, exclusivity, and commitment to the culinary arts
- Forecasting and Planning: Setting a minimum yearly order allows us to create accurate forecasts, which are essential for our small local producers. By understanding the demand for their products, we can help them plan their production schedules effectively, ensuring they can meet our members' needs without overextending their resources.
- Support for Local Producers: Our commitment to sourcing products from small local producers means that we must ensure they have a stable market. A minimum order quantity helps them maintain financial stability and encourages them to continue producing high-quality, unique items that may not be available in the wider market.
- Commitment to Quality and Exclusivity: Biko Bespoke is an exclusive club that prioritizes members who are genuinely passionate about gastronomy. By requiring a minimum order, we foster a community of committed members who appreciate the value of our offerings. This structure allows us to maintain high standards and ensures that our members are truly invested in the experience.
How often do you update your product offerings?
We are constantly working to expand and enhance our offerings. You will always find new products highlighted, along with special offers.
Why do we have subscription box service?
The periodic automatic reorder system serves multiple important purposes. Firstly, it helps us create accurate forecasts, which are essential for our small local producers, as previously explained.
However, at Biko Bespoke, our goal extends beyond simply providing amazing, genuine products for your kitchen table; we also aim to simplify your life. By investing a little time at the beginning to create your product baskets, you can significantly reduce the hassle of managing orders throughout the year.
Our system will remind you in advance about upcoming shipments, allowing you to add last-minute items or take advantage of special offers. This streamlined process ensures that you can enjoy high-quality products without the stress of frequent ordering.
What is the rationale behind your portfolio?
Our portfolio is thoughtfully curated to simplify our clients' lives while showcasing exceptional products. With so many outstanding options available, our job is to select a few high-quality items rather than offering every Chianti or product on the market. We aim to avoid overwhelming you with countless possibilities, focusing instead on a refined selection that highlights the best of what’s available.
We believe in curating our offerings to the essentials, ensuring that each product meets our high standards of quality and uniqueness. However, if you have a special request or are looking for something specific, our concierge service is always ready to assist you in finding exactly what you need.
What is your cancellation policy?
Members can withdraw from the program by canceling at least three months before the end of their yearly membership.
We will remind them of this deadline and transparently ask if we have met their expectations and whether they would like to renew their membership. This revision improves clarity and flow while maintaining your original message.